Terms and Conditions

Please read these Terms & Conditions carefully as by booking and paying for a holiday you are deemed to have accepted them.

CONTRACT


The contract for a short-term holiday rental shall be made between the client and the owner. The Contract is only effective once the transaction has been approved via email, the required payment has been received and confirmation has been sent to the client either by email or post.  On arrival the client must be able to provide written confirmation of booking sent to them by the owner as evidence of said booking if requested.   If there is no written confirmation of booking for the appropriate dates there is no legal contract.

PAYMENT AND PRICES


Full payment is required 10 days prior to the stay. The owner reserves the right to amend the price and conditions detailed on the website any time prior to booking and variations may apply from the published price if there are any golf or other major events on locally.

CANCELLATION


In the event that you have to cancel, every effort will be made by us to re-let the property, but if this is unsuccessful the full balance will be payable.  We strongly recommend that you take out holiday cancellation insurance to protect against unforeseen circumstances.

ILLNESS AND CURTAILMENT

If guests were to fall ill and be unable to travel home, resulting in an extended stay beyond the contracted upon let, you will be responsible for (i) paying for the additional nights in full, on a pro-rata rate, (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.  Payment for these nights must be made on immediate demand by the owner failing which and in addition, a late penalty fee of £50 per additional night is chargeable.

PERIOD OF HIRE


Your apartment will be ready for you by 4 pm on the day of arrival and must be vacated not later than 10 am on the day of departure. Early arrival and later departure may be available, please contact us prior to your arrival.


We cannot be held responsible for properties not being ready for occupation should clients arrive earlier than 4pm. Likewise, especially during high season periods, departure must be by 10am. Short break bookings can be more flexible and will be discussed on booking. We reserve the right to decline accommodation and to require the immediate removal of any persons not complying with these conditions or for any behaviour detrimental to the property or the comfort of our other guests.


NUMBER OF GUESTS PER PROPERTY


The number of persons occupying a property must not exceed the maximum number stipulated and agreed on at the time of booking. We reserve the right to terminate the hire without notice if this condition is breached. Children over the age of 2, not sleeping in a travel cot, count towards the total number of guests. Guests are welcome to visit but must not stay overnight.

SMOKING POLICY


Clients are reminded that all apartments at WOODSIDE are strictly non-smoking
 to ensure the comfort of all our guests. All traces of smoking must be removed from patios/gardens etc by the hirer by the end of their occupancy. Anyone found to have been smoking in the apartments will be charged a fee of up to £200 for a deep clean to remove the smell of smoke for fellow guests.

CARE OF PROPERTY


Your apartment must be left clean and tidy on departure. We reserve the right to make an additional charge of the extra cost of cleaning incurred by us if the property is not left in a satisfactory condition. We do ask clients to report accidental breakages to us immediately and, where deemed necessary, leave payment for replacement/repairs prior to departure. We aim to ensure that all properties are maintained to a high standard and as such we would ask that all faults or failure with any equipment within the apartment should be reported immediately in order that steps can be taken to remedy the problem. We cannot be held liable for a breakdown of any facility which is beyond our reasonable control(e.g. breakdown or failure of any electrical equipment, facility or plumbing)or from any misuse or negligence of the client using the equipment.

PETS


A toy breed or small breed dog is welcome by arrangement in The Smithy, The Stable, The Tack Room and The Hide only.

Please restrict the dog to the ground floor of the apartment and as this is on a working farm the dog must be kept on a lead at all times except when in the property.

 The dog must never be left unattended in the property and must not be allowed on any of the furniture or furnishings.                                  

 All other apartments are pet free to cater for those guests with allergies. Anyone found to have pets in these apartments will be charged a fee of up to £200 for a deep clean for the comfort of future guests.

ITEMS INCLUDED


Our prices include the provision of quality bed linen, duvets, towels, bath robes and electricity. We also provide toilet rolls, dishwasher powder, washing up liquid and all the basic cleaning items that you would require during your stay.

PERSONAL INJURY & LOSS OF CLIENT PROPERTY

The client or members of his/her party cannot hold the owners responsible for injury sustained or the loss or damage to any belongings during their stay. The proprietor accepts no liability for accident, injury, loss or damage sustained by any residents, their family, visitors, animals, vehicles or personal effects however caused.

SAFETY

Woodside apartments are situated at the edge of a working farm and for their own safety guests must not enter the farm buildings or working farm area. Children must be supervised at all times.

PROHIBITED MATERIALS

The use of drones is not allowed without our express written permission.  Similarly, fireworks are only permitted as authorised by the owner. Night lanterns are prohibited as are any inflammable and/or explosive material within or in close proximity to the property.

CIRCUMSTANCES BEYOND OUR CONTROL

At the time of booking you will be given the name of the property reserved for you. However, the owners reserve the right to move you to another property with the guarantee that it will be of the same size or larger.

If for any reason an apartment has been rendered unsuitable for holiday letting (e.g. water damage/fire damage, breakdown of heating system etc) on the date booked, we will endeavour to offer alternative accommodation or alternative dates, or offer a refund of all monies paid by the client. There shall be no further claim against the owner. We are sure that you will have a very enjoyable break with us. Nevertheless, should you any have cause for complaint, please advise us immediately so we can try and resolve the problem. Complaints cannot be accepted after the client has departed.

ANTI SOCIAL BEHAVIOUR

The holiday let shall not be used for any illegal /immoral purpose or for any trade or business.

Home entertainment equipment, musical instruments and similar equipment must be used in a way as to cause no annoyance or disturbance to any other member or occupancy. In particular the volume of all equipment should be controlled so as not to be audible outside any lodge between 10.00pm and 9am each day. You and your fellow guests hereby undertake to behave courteously and responsibly towards all other parties in neighbouring properties onsite, the owner and any of their staff members.

Any breach of aforesaid would be tantamount to anti-social behaviour entitling the owner to terminate the holiday let with immediate effect and take all steps as is reasonably practicable to eject you and fellow guests from the property and the site.

MARKETING

We retain information collected by us and may use it to provide you with holiday or special information. We will never pass your information on to third parties.